CRM Maturity Levels
We’re a small company and I often think about what CRM means to us. How do we enable it for our company. Is there any real benefit to implement it and if so what parts of it do we need to add?
new JuniorDeveloper()
I doubt that any of us had a painless initiation into the development world. Obviously we were expecting real-life tech to be planets apart from what we studied, but what we hadn’t braced for was the deep dive into client business rules and 3rd party integrations. As a new junior joins your company, fresh from
ITSM 7 Error: Column does not Exist
This error recently occurred at a customer site when they were inserting a new record into External Contact. This can occur when the ITSM meta-data for a table is out of synch with the table structure. First ensure it is not a caching issue – Force clear cache definitions from Admin and restart IIS. If
What to do when a Database Delete happens in MSSQL
I recently had a situation where 3Â database deletes happened with no one taking ownership of having done the deletes. Some important things that you should back up are: The Master database. The log folder for that instance of MSSQL. It contains some trace files (extension trc), the SQL event log files and the SQL error
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Does the ITIL® Framework Need a Facelift?
The following is an excerpt from a longer article, entitled ‘Does the ITIL Framework Need a Facelift?’ by Malcolm Fry. Malcolm believes the framework is an excellent tool, and his comments are not meant to be a criticism but an encouragement to improve. Relevance The eternal problem for the ITIL framework has always been to remain relevant mainly because