Your Certified Ivanti Support Team
Starts Here
Simplify service delivery, strengthen performance, and shift from firefighting to proactive support and maintenance – with Think Tank’s fully managed Service Desk.
Enterprise-Class Software Support – Without the Complexity
Our certified consultants deliver SLA-backed, always-on support with all the extras your in-house team struggles to manage:
- After-hours escalation coverage
- Upgrades and health checks
- Custom dashboards and workflows
- Neurons for ITSM support
Choose the Right Support Tier for Your Business
Whether you need ongoing coverage or flexible support, we’ve got an option that fits.
| Feature | Standard | Premium | Bundle Of Hours |
|---|---|---|---|
Self – Service Portal Access | |||
1st & 2nd Line Support | |||
After-Hours P1/P2 Support |
Optional | ||
Account Engagement |
Quarterly |
Monthly |
Optional |
Health Checks |
Quarterly |
Monthly |
As Used |
Health Checks |
1 / Year |
2 / Year |
As Used |
What We Deliver
Proactive Upgrades
& Risk Checks
Certified
Expertise
Custom Dashboards
& Workflow Design
P1/P2 After Hours
Support
Seamless
Escalation Paths
Monthly Health
Checks
After-Hours Change
Implementation
License
Optimization
Docusign, Workato,
Infobip Integration
Proven Results
Think Tank supported a leading financial institution in managing over
31,000 tickets every 24 hours – streamlining processes across 284
teams and 1,200 agents.
– Team Leader: Management Service Systems, Leading Financial Institution
We Don’t Just Promise Uptime
We Actively Work Towards it
Our SLA-backed service covers all priority levels, with published escalation paths and rapid
response timeframes.
P1 Response
1
hr
P2 Response
4
hr
P3-P5 Response
8-
24
hr