ENGAGEMENT MODELS
Project Consulting
This approach is mainly used for Implementations, once off upgrades or system enhancements. The exact requirement is agreed, our Think Tanks resources are assigned and scheduled, the required tasks are executed and signed off, hours are billed Monthly or by Milestone for completed work.
This approach ensures that you only pay when work is needed.
Support
Log an Incident or Request via our Think Tank Service Desk when you need the assistance of one of our consultants. We will assess the incoming call, assign the relevant consultant and the schedule task for execution. Billing can be done upfront or on monthly basis.
Pay a set monthly fee and enjoy peace of mind that your software investment is being maintained and taken care of.
FTE - Staff Augmentation
Supplement you existing team – this approach is recommended if you require a consultant for more than 2 days per week and working as a member of your team within your exiting operational process. Billing can be done upfront or on monthly basis. Secure a skilled resource in advance and enjoy discounted rate for your longer-term commitments.
Pre-paid Hourly Bundles
Service hours are purchased/contracted in advance, similar to a retainer. These hours are entered into our system, and we simply deduct the time from the remaining balance for any services provided or work completed.Â
The service hours can be used for virtually any service we typically provide, including projects, upgrades, migrations, outage support, health checks, and more.