PROFESSIONAL SERVICES

Starting from an implementation framework based on industry best practices, the Think Tank Professional Services Team works closely with your customers’ subject matter experts to deliver high-quality implementations by thoroughly understanding the nuances of each organization’s priorities and processes. Think Tank Professional Services brings functional knowledge, industry expertise, technical capabilities, and a proven method to support you during the deployment of our solutions. Our project team is dedicated to ensuring that you and our implementation teams remain aligned and on-track every step of the way.

  • Implementation approach

    Benefit from our established approach to implementation. Discovery & Planning > Business Analysis & Design > Configuration > Testing & UAT > Training & Handover > Go Live & Support

  • Development & Integration

    An important design principle is to identify opportunities to leverage Master data sources in existing systems. Save on time resource and improve the quality of data you manage.

  • Product upgrades

    Save time, reduce the risk & benefit from the latest features the platform has to offer. Let our experienced and certified consultants handle your on-premises product upgrades.

  • N4ITSM Licence optimisation

    Optimise your N4ITSM licencing to avoid wastage or breaches which could both be costly. We will provide a comprehensive report that details our findings and recommended actions.

  • Service Management Data Migrations

    We have partnered with Precision Bridge who specialise in data migration, archiving, replication etc. of Service Management Solutions. Speak to us about the right option for you. Read more: Blog

  • Expand your existing Ivanti N4ITSM offering

    Existing Neuron for ITSM customers can leverage OOTB content packs like; ITAM, Facilities, HRSM, GRC & SecOps. *Content Packs come standard with the Latest version of the software & are activated with an appropriate License bundle. Other Add-ons include among other; Xtraction Installation, Initial Setup & Training, Neurons for Discovery & Healing

  • Adhoc Configuration

    Are you maximising your Software investment? Our consulting team can help you identify opportunities to address business challenges and unleash the full potential of your Ivanti N4ITSM investment.

  • Prebuilt & Packaged Features

    Leverage the numerous pre-built feature packs to enhance the N4ITSM offering to your organisation. Functionality like Jira ticket sync, round-robin ticket assignment can revolutionise the service experience of you end user.

  • System health & Implementation review

    Maintaining a healthy and functioning N4ITSM environment encourages adoption and minimises the risk of critical Incidents that negatively impact your operations. We can help you Increase efficiencies and system performance.

  • N4ITSM Move to Cloud

    Moving your existing on-premises Neurons for ITSM Implementation to the cloud bring you several benefits in Hardware Costs, reduces resources, operation overhead, risk reduction and more. We can help you plan and execute the comprehensive move.

  • Fixed cost Implementation options

    N4ITSM OOTB- Setup,import ref data i.e. Services, Cat., Subcat, Location, Employee etc. IT SD – OOTB + Incident, Request, Self-Service IT Support– SD + Problem, Change, Ci IT Enterprise– Support, Release, Knowledge, Asset Additional custom config requirements can be quoted separately, based on the requirements provided.

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