Risk-Based Patch Management

Think Tank Service Desk: Your Partner for Quality IT Support

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A reliable IT support system is essential for running a successful business. Through our Service Desk we dont just solve problems – we deliver tailored solutions that keep your operations running smoothly, improve productivity, and give you peace of mind. As an Ivanti Premier Partner, we bring unmatched expertise and a strong commitment to excellence to every client we serve.

Our Mission: Delivering Exceptional IT Support

At Think Tank, our mission for our Service Desk, is to make IT support simpler and more effective for your business. By leveraging our Ivanti expertise, we help you achieve predictable service delivery, fast turnaround times, and a superior IT experience.

Why Choose Think Tank Service Desk?

We’re more than an IT provider – we’re your partner in navigating the complexities of IT infrastructure. Here’s what sets us apart:

  • Specialised Service Desk Team: Experts dedicated to resolving your IT issues promptly and effectively.
  • Guaranteed Response Times: Quick, reliable support to keep your business running smoothly.
  • Comprehensive Support: 1st and 2nd Line support to address challenges of any size.
  • Certified Consultants: Deep expertise in Ivanti products and IT service management.
  • After-Hours Support: Assistance when you need it, even beyond regular working hours.
  • Seamless Escalation: Direct escalation pathways to Ivanti for advanced support needs.

Comprehensive IT Services

Our in-depth knowledge of Ivanti products allows us to offer a wide range of IT services designed to support your business:

  • Incident and Request Management
  • Change Implementation
  • Scheduled Maintenance
  • License Usage Tracking & Analysis
  • Admin Access Risk Analysis
  • Systems Log Analysis
  • Upgrades and Patch Applications
  • Advisory and Consulting Services

Tailored Support Bundles for Every Business

We offer flexible support options that align with your unique needs and budget:

Silver Bundle

Ideal for foundational support:

  • Incident and Request Management
  • Change Implementation
  • After-Hours Support
  • 16-Hour Support Bundle
  • Dedicated Account Management

Gold Bundle

For businesses needing more comprehensive services:

  • Includes all Silver Bundle services
  • 24-Hour Support Bundle
  • System Health Check
  • One Annual Upgrade
  • 8 Hours of Training
  • Access to TTPS Technical Specialists

Platinum Bundle

Our most advanced support offering:

  • Includes all Gold Bundle services
  • 40-Hour Support Bundle
  • Two Annual Upgrades
  • 16 Hours of Training
  • Road Mapping Development
  • Exclusive Access to TTPS Expertise

The Think Tank Advantage

When you work with Think Tank Service Desk, you’re partnering with a team that’s invested in your success. Here’s what makes us different:

  • Proactive, Accessible Support: We anticipate and address issues before they impact your business.
  • Unrivaled Expertise: As an Ivanti Premier Partner, we bring industry-leading knowledge to every engagement.
  • Skilled Professionals: Our team is equipped to handle complex IT environments with confidence and precision.

Transform Your IT Experience

At Think Tank Service Desk, we’re here to empower your business with reliable, efficient, and proactive IT support. Whether you need foundational assistance or advanced solutions, our flexible bundles are designed to meet your needs.

Contact us today to learn how Think Tank Service Desk can streamline your IT operations and drive your business forward. Let’s create a seamless IT experience together.


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