Retail Industry IT Service Management Success Stories

Still Working for Your Analytics instead of Software Working for You?

Ivanti Service Manager, deployed in the cloud or on-premise, helps IT departments modernize the service desk and deliver more value to your business.

Organisations can:

  1. Reduce service desk call volume by up to 80%, maximizing operational efficiencies;
  2. Reduce downtime due to unplanned or unapproved changes by up to 75%, cutting IT costs; and
  3. Reduce the number of status calls received by up to 80%, improving service quality and compliance.

Learn how a US-based retailer with 100 national stores and over 2,000 employees went from aging software (combined with too many manual spreadsheets) to launching Ivanti Service Manager. Benefits included store managers having access to real-time performance dashboards and, perhaps most importantly, enabling the service desk to be viewed as a key partner to the business.

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