In the bustling world of business, selecting the right service provider can be a game-changer. It is not just about finding a company that can do the job, but one that understands your vision and drives your business toward excellence. We have learned that there are a few ways to try and achieve just that. […]
Unlocking the value of your Service Provider Read More »
In today’s dynamic enterprise landscape, service management extends far beyond its traditional IT roots. It has evolved to holistically address the needs of the entire organisation, providing substantial benefits to various departments such as Governance, Risk, and Compliance (GRC), Human Resources (HR), Asset Management, and Project and Portfolio Management (PPM). Let’s explore how each
How Service Management Benefits the Entire Organisation Read More »
We are thrilled to announce the launch of our comprehensive Ivanti Neurons for ITSM (N4ITSM) Administrator Training! Designed to cater to various skill levels, our training program offers a few distinct options to ensure that you get the most out of your learning experience. Whether you are just starting or looking to deepen your
Master Your ITSM Skills with Our Comprehensive Ivanti Neurons Training Programs Read More »
Think Tank Software Solutions is excited to announce the launch of our new quarterly training series: Introduction to Ivanti Neurons For ITSM. This training will be hosted online via MS Teams, providing an accessible and interactive learning environment for participants. Our inaugural session is scheduled for June 26, 2024, and we invite you to register
Unlock ITSM Excellence: Join Our Free Ivanti Neurons Training Series! Read More »
Embarking on a Journey of Learning and Growth In January 2023, I took a significant step forward in my career by enrolling in a learnership program at Dynamic DNA for “systems development level 5”. This decision aimed to enhance my programming and problem-solving skills, preparing me for the challenges of the workplace. Six months into
My Journey as an Intern at ThinkTank Read More »
When I’m in project meetings or chatting with our customers, I find myself consistently asking,: “Who is the champion here? Who do we work with and empower?” Success in software implementation often hinges on the presence of a true champion on the ground. These individuals, with their enthusiasm and commitment, bridge the gap between expertise
Celebrating On-Site Champions – A Lesson in Partnerships Read More »
As your organisation grows, manual processes that were once convenient become increasingly inconvenient. They’re now cumbersome, slow, plainly inefficient and hinder opportunities for innovation. This is worsened by the rapid onset of digital transformation. Some organisations report that this transformation was accelerated by three to five years since 2020 by the pandemic. In the era
How ITSM Automation Improves DEX at Scale Read More »
I was recently explaining the importance of digital employee experience (DEX) management to a consultant who is a self-described “digital nomad” and works from wherever he pleases. The connection to DEX may not have entirely been clear, until I explained that his ability to easily do his work remotely using online tools exemplifies what good
How DEX Benefits IT & Security Operations: 5 Top Use Cases Read More »
Adopting a digital employee experience (DEX) solution delivers benefits for everyone in an organisation, from the C-suite on down. A DEX solution provides contextual insights and intelligent automation capabilities that allow an IT team to proactively detect and resolve security vulnerabilities and other IT issues. This improves IT operations and an organisation’s cybersecurity and compliance
How Improved DEX Enhances People and Performance: 3 Key Use Cases Read More »
In today’s fast-paced business landscape, having the right service management partner is crucial for achieving organisational success. But how can you determine if your partner is truly doing the most for you and your organisation? Here are some key indicators to consider: 1.Roadmap Planning and Goal Alignment: A great service management partner will not only
 Is Your Service Management Partner Truly Maximising Your Organisation’s Potential? Read More »
