Master Your ITSM Skills with Our Comprehensive Ivanti Neurons Training Programs

  We are thrilled to announce the launch of our comprehensive Ivanti Neurons for ITSM (N4ITSM) Administrator Training! Designed to cater to various skill levels, our training program offers a few distinct options to ensure that you get the most out of your learning experience. Whether you are just starting or looking to deepen your […]

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Unlock ITSM Excellence: Join Our Free Ivanti Neurons Training Series!

Think Tank Software Solutions is excited to announce the launch of our new quarterly training series: Introduction to Ivanti Neurons For ITSM. This training will be hosted online via MS Teams, providing an accessible and interactive learning environment for participants. Our inaugural session is scheduled for June 26, 2024, and we invite you to register

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Celebrating On-Site Champions – A Lesson in Partnerships

When I’m in project meetings or chatting with our customers, I find myself consistently asking,: “Who is the champion here? Who do we work with and empower?” Success in software implementation often hinges on the presence of a true champion on the ground. These individuals, with their enthusiasm and commitment, bridge the gap between expertise

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How ITSM Automation Improves DEX at Scale

As your organisation grows, manual processes that were once convenient become increasingly inconvenient. They’re now cumbersome, slow, plainly inefficient and hinder opportunities for innovation. This is worsened by the rapid onset of digital transformation. Some organisations report that this transformation was accelerated by three to five years since 2020 by the pandemic. In the era

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How DEX Benefits IT & Security Operations: 5 Top Use Cases

I was recently explaining the importance of digital employee experience (DEX) management to a consultant who is a self-described “digital nomad” and works from wherever he pleases. The connection to DEX may not have entirely been clear, until I explained that his ability to easily do his work remotely using online tools exemplifies what good

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How Improved DEX Enhances People and Performance: 3 Key Use Cases

Adopting a digital employee experience (DEX) solution delivers benefits for everyone in an organisation, from the C-suite on down. A DEX solution provides contextual insights and intelligent automation capabilities that allow an IT team to proactively detect and resolve security vulnerabilities and other IT issues. This improves IT operations and an organisation’s cybersecurity and compliance

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 Is Your Service Management Partner Truly Maximising Your Organisation’s Potential?

In today’s fast-paced business landscape, having the right service management partner is crucial for achieving organisational success. But how can you determine if your partner is truly doing the most for you and your organisation? Here are some key indicators to consider: 1.Roadmap Planning and Goal Alignment: A great service management partner will not only

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Beyond the Server Room: Continuous Operations – A Shift in IT Operations 

The IT landscape is undergoing a profound transformation, moving away from reactive maintenance and static procedures towards a dynamic, agile approach known as Continuous Operations (CO).   This shift is driven by a relentless pursuit of resilience, efficiency, and alignment with business goals. Encompassing multi-faceted “ways of working”, the below highlights the tools and frameworks enabling

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