Certified Ivanti Support, Without
the Overhead
From daily IT tickets to after-hours escalation and upgrades – simplify your service delivery with Think Tank’s fully managed Service Desk.
Your Always On
Ivanti Experts
IT teams are stretched thin, often stuck reacting to problems instead of preventing them. That’s where we come in. Think Tank’s managed Service Desk gives you
- SLA-driven, Ivanti-certified support
- free your team to focus on higher-value work
- From 1st line to proactive escalations
- Change implementation
Everything You Need, Nothing You Don’t
Upgrade planning &
implementation
Custom Dashboards
& Workflow Design
P1/P2 After Hours
Support
Seamless
Escalation Paths
Monthly health
checks & reporting
Docusign, Workato,
Infobip Integration
Everything You Need, Nothing You Don’t
| Feature | Standard | Premium | Bundle Of Hours |
|---|---|---|---|
Self – Service Portal Access | |||
1st & 2nd Line Support | |||
After-Hours P1/P2 Support |
Optional | ||
Account Engagement |
Quarterly |
Monthly |
Optional |
Health Checks |
Quarterly |
Monthly |
As Used |
Upgrade planning & implementation |
1 / Year |
2 / Year |
As Used |
31,000 Tickets. 1,200 Agents. Zero Chaos
Think Tank helped us manage over 31,000 tickets every 24 hours – streamlining service across 284 teams.
– Team Leader, Management Service Systems, Leading Financial Institution