At Think Tank Software Solutions, we are excited to announce our new strategic partnership with Docusign, a global leader in electronic signature technology. Finalised in August 2024, this partnership marks a significant step in our mission to enhance our IT Service Management (ITSM) offerings and deliver cutting-edge Digital Employee Workspace Experience solutions.
A Step Toward Innovation in ITSM
As part of our commitment to staying at the forefront of ITSM innovation, this collaboration with Docusign enables us to bring their powerful e-signature capabilities into our existing Ivanti ITxM platform. By integrating these two technologies, we’re able to streamline operations, automate workflows, and strengthen security for our clients. This partnership is a direct result of Think Tank’s R&D strategy, which focuses on proactive exploration of the latest trends in IT service management.
The Benefits of Our New Partnership
The integration of Docusign’s e-signature functionality with Ivanti ITxM brings several key advantages to our clients:
- Enhanced Efficiency: Automate repetitive tasks, especially around document approvals and management, reducing manual effort.
- Reduced Paperwork: Eliminate the need for physical documents, leading to more eco-friendly processes and easier tracking on the Ivanti ITxM platform.
- Workflow Automation: Orchestrate seamless workflows across systems with secure, automated document handling.
- Improved Security: Safeguard documents with enhanced security, supported by Ivanti ITxM’s access controls.
- Cost Savings: Reduce costs through automation and paperless operations, ensuring better resource utilization and fewer delays.
Real-World Applications
This integration allows our customers to simplify various processes—whether it’s automating employee onboarding, securing sign-offs for field services, or handling asset contracts. By embedding Docusign directly into Ivanti’s Neurons for ITSM, businesses can achieve smoother, more reliable workflows that drive efficiency across the board.
Greg Strydom, CEO of Think Tank Software Solutions, emphasises:
“Our partnership with Docusign empowers us to deliver a streamlined, secure experience to our clients. Whether it’s signing employee handbooks during onboarding or obtaining service agreements, we’re confident that this integration will enhance our clients’ operations, offering more control and better efficiency.”
Expanding the Partnership’s Scope
We are already applying Docusign’s e-signature capabilities to practical use cases like signing NDAs, service agreements, and job cards for field services. These examples integrate seamlessly with Ivanti’s ITSM solutions, offering a cohesive digital experience for our customers.
Additionally, Chantel Davy, Regional Director of Apposite Technology Partners, shares her excitement about the partnership:
“Think Tank is a fantastic addition to our partner network, and we’re eager to help their clients reduce hard costs, digitize their businesses, and improve productivity through quick turnaround times with Docusign.”
Looking Ahead
Our long-term vision includes expanding our team’s expertise in Docusign’s full suite, including Contract Lifecycle Management (CLM) and Intelligent Agreement Management (IAM). By increasing the number of certified e-signature consultants, we’ll continue to offer unparalleled support and value to our clients as they adopt and maximise these technologies.
At Think Tank Software Solutions, we’re dedicated to helping our clients stay ahead of the curve by offering comprehensive, future-focused solutions.
Interested in seeing how Docusign can streamline your ITSM processes? Contact us for a demo today!
