In the fast-paced realm of IT, it’s easy to become engrossed in the daily grind and firefighting, inadvertently sidelining strategic contemplation on our operational approaches. When it comes to developing or expanding IT Service Management (ITSM) provisions, dedicating time to cultivate a service strategy can significantly enhance the efficacy of service delivery. Let’s commence by […]
Crafting a Successful IT Service Strategy Read More »
In today’s dynamic and interconnected world, cloud computing has become more than just a buzzword—it’s a reality. For businesses and IT leaders, the decision to move IT Service Management (ITSM) to the cloud is no longer an optional consideration; it has become a strategic necessity. Understanding the myriad advantages of cloud-based ITSM is essential, especially
Capitalising on the Cloud: Five Strategic Benefits of ITSM in the Cloud Read More »
IT Service Management Achieve ITSM maturity Achieve ITSM maturity Enable exceptional employee experiences Enable exceptional employee experiences Optimise IT operations Optimise IT operations We understand that many organisations struggle to fully realise the value of their IT Service Management (ITSM) investments. Oftentimes, couldn’t adopt or didn’t fully understand the complex and ever-changing pricing models. Other
IT Service Management Read More »
In my thirteen year journey of studying high performing IT organisations, I’ve started to see a new and unsettling trend.  Whenever I mention ITIL and IT Service Management in presentations and briefings, people in the audience snicker. When I ask why, they roll their eyes, and talk about the shrill, hysterical bureaucrats that suck life
The DevOps Movement fits perfectly with ITSM Read More »
We’re a small company and I often think about what CRM means to us. How do we enable it for our company. Is there any real benefit to implement it and if so what parts of it do we need to add?
CRM Maturity Levels Read More »
