AI Archives - Enterprise Software and Consulting

Exploring the Potential of Artificial Intelligence in Enterprise Software Solutions

By Kay-Lee Franco / July 25, 2023

Artificial Intelligence (AI) has emerged as a transformative technology that holds immense potential for revolutionising enterprise software solutions. With its ability to mimic human intelligence and perform complex tasks, AI is driving innovation and unlocking new possibilities across industries. In this article, we will explore the applications of AI in enterprise software solutions, highlighting how […]

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Using Generative AI for Effective Knowledge Management

2 Comments / By Kay-Lee Franco / July 4, 2023

In a previous blog post, “Exploring the Benefits of Generative AI in Knowledge Management,” we delved into the advantages of utilising AI to enhance knowledge management, automating content creation, and delivering more engaging information. While incorporating generative AI into the knowledge management framework raises concerns about accuracy, data bias, privacy, and security, let’s now focus

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Harnessing the Benefits of Generative AI for Effective Knowledge Management

2 Comments / By Kay-Lee Franco / June 27, 2023

The emergence of generative AI tools like ChatGPT, Google Bard, Amazon Large Language Models, and Microsoft Bing has sparked interest and raised concerns in equal measure. While organisations recognise the potential of generative AI as a game changer, they approach its adoption cautiously, mindful of privacy, security, and accuracy concerns. One area where generative AI

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Automating IT Operations with ITAM

By Kay-Lee Franco / April 4, 2023

IT professionals, because of the massive shift to Everywhere Work, have been tasked with blazing the trail for a fast-tracked automation and AI process at their organisation – as well as a move to the cloud. With constantly expanding IT environments, automation has moved from a luxury to a priority for IT professionals. But for your automation processes to

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Ivanti Neurons for ITSM and ITAM Delivers Personalised Employee Experiences

By Kay-Lee Franco / April 29, 2021

Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM) — which will transform ITSM and ITAM with interactive neurons that reduce ticket volumes and deliver personalised employee experiences. Ivanti Neurons for ITSM leverages interactive Neurons powered by AI / ML to recommend and to self-heal issues in

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