Kay-Lee Franco

How DEX Benefits IT & Security Operations: 5 Top Use Cases

I was recently explaining the importance of digital employee experience (DEX) management to a consultant who is a self-described “digital nomad” and works from wherever he pleases. The connection to DEX may not have entirely been clear, until I explained that his ability to easily do his work remotely using online tools exemplifies what good […]

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How Improved DEX Enhances People and Performance: 3 Key Use Cases

Adopting a digital employee experience (DEX) solution delivers benefits for everyone in an organisation, from the C-suite on down. A DEX solution provides contextual insights and intelligent automation capabilities that allow an IT team to proactively detect and resolve security vulnerabilities and other IT issues. This improves IT operations and an organisation’s cybersecurity and compliance

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 Is Your Service Management Partner Truly Maximising Your Organisation’s Potential?

In today’s fast-paced business landscape, having the right service management partner is crucial for achieving organisational success. But how can you determine if your partner is truly doing the most for you and your organisation? Here are some key indicators to consider: 1.Roadmap Planning and Goal Alignment: A great service management partner will not only

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Breaking New Ground: Think Tank Partners with Precision Bridge for Revolutionary Data Migration Solutions

We are thrilled to share some groundbreaking news that is set to redefine the landscape of data migration solutions. We have entered into an exciting strategic partnership with Precision Bridge, a leading data migration solutions company. A Fusion of Expertise and Innovation: At Think Tank, we have always been dedicated to pushing the boundaries of

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Network Security In an Age of Remote Work

While remote work and hybrid work have always been a thing, they’ve recently become more popular, and that’s created new challenges for network security. Some companies embrace remote work and/or hybrid work; some try to limit or reverse the trends. For some internal teams, remote work is easily achieved and often preferred. In other cases, in

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Unveiling Insights: The Future of Remote Work and the Digital Employee Experience

At Think Tank, we recently had the privilege of hosting a webinar (watch it here in case you missed it!) in collaboration with ITWeb, focusing on the digital employee experience and its connection with the evolving landscape of remote work. During this insightful event, which gave businesses the right tools and strategies to ensure their

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Nurturing a Positive Digital Employee Experience

In today’s fast-paced, tech-savvy world, the term “Digital Employee Experience” (DEX) is gaining traction in the corporate realm. DEX encompasses all digital interactions, tools, and platforms that employees engage with during their workday. From the software they use to the communication channels they rely on, DEX plays a pivotal role in shaping the modern workplace.

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Think Tank Team

The Need for Enterprise Service Management

Key takeaways ESM is the practice of managing technology services to ensure that they meet the needs of the organisation and its employees. It ensures services are delivered consistently, efficiently and cost-effectively – while meeting the needs of the business and customers. The benefits of Enterprise Service Management (ESM) include increased employee satisfaction, boosted employee

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IT Service Management

Two Transformative Case Studies in IT Service Management

In the dynamic landscape of modern business, success is intrinsically tied to the ability to provide seamless digital experiences and efficient IT service management. We’re excited to share two compelling case studies that spotlight how innovative solutions can revolutionise ITSM across diverse sectors: Case Study 1: Higher Education IT Service Management Success Stories Unified IT

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