Kay-Lee Franco

Ivanti Research Finds 86% of IT Professionals Agree Poor Digital Experiences Lead to Unsafe Workarounds in the Workplace

Just 13% of security professionals say user experience is a mission-critical priority when adopting cybersecurity tech interventions. Ivanti, the tech company that breaks down barriers between IT and security so that Everywhere Work can thrive, released its latest report on Securing the Digital Employee Experience, which details how companies can strike the right balance between […]

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Step Into the Cloud-based Workspace Management of the Future

Cloud-based solutions like Ivanti Neurons offer your organisation the latest capabilities, scalability and flexibility for software security and endpoint management. To maintain the most modern portfolio of solutions possible, Ivanti announced the retirement of Ivanti Workspace Control (IWC) on Jan. 31, 2024.   That decision was rooted in our dedication to your success and the

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Behind the Scenes: How Our Team Empowered a Top-Tier Bank with ITSM Training

Over the past four weeks, I had the privilege of delivering a comprehensive IT Service Management (ITSM) Admin training course for a leading financial institution customer. This journey has been immensely rewarding, both professionally and personally, and I wanted to take a moment to reflect on the experience, share some insights, and highlight the positive

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Service Request Management Best Practices

Service request management is a critical component of IT service management (ITSM) that enables the efficient handling of employee-initiated requests. Ivanti research shows that 56% of IT professionals have seen an increase in service requests, while one in three professionals knows someone who has resigned due to feeling burned out, according to Ivanti’s 2024 Everywhere

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How ITSM Automation Improves DEX at Scale

As your organisation grows, manual processes that were once convenient become increasingly inconvenient. They’re now cumbersome, slow, plainly inefficient and hinder opportunities for innovation. This is worsened by the rapid onset of digital transformation. Some organisations report that this transformation was accelerated by three to five years since 2020 by the pandemic. In the era

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How DEX Benefits IT & Security Operations: 5 Top Use Cases

I was recently explaining the importance of digital employee experience (DEX) management to a consultant who is a self-described “digital nomad” and works from wherever he pleases. The connection to DEX may not have entirely been clear, until I explained that his ability to easily do his work remotely using online tools exemplifies what good

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How Improved DEX Enhances People and Performance: 3 Key Use Cases

Adopting a digital employee experience (DEX) solution delivers benefits for everyone in an organisation, from the C-suite on down. A DEX solution provides contextual insights and intelligent automation capabilities that allow an IT team to proactively detect and resolve security vulnerabilities and other IT issues. This improves IT operations and an organisation’s cybersecurity and compliance

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 Is Your Service Management Partner Truly Maximising Your Organisation’s Potential?

In today’s fast-paced business landscape, having the right service management partner is crucial for achieving organisational success. But how can you determine if your partner is truly doing the most for you and your organisation? Here are some key indicators to consider: 1.Roadmap Planning and Goal Alignment: A great service management partner will not only

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Breaking New Ground: Think Tank Partners with Precision Bridge for Revolutionary Data Migration Solutions

We are thrilled to share some groundbreaking news that is set to redefine the landscape of data migration solutions. We have entered into an exciting strategic partnership with Precision Bridge, a leading data migration solutions company. A Fusion of Expertise and Innovation: At Think Tank, we have always been dedicated to pushing the boundaries of

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