Integration Archives - Enterprise Software and Consulting

The Role of ITSM in Building a Connected Enterprise: Insights from a CIO

Leave a Comment / By Kay-Lee Franco / June 15, 2023

As hybrid and remote work models have increased workloads for IT and security professionals, IT Service Management (ITSM) has become a crucial game changer for organisations. By automating workloads and enhancing visibility, ITSM strengthens the resiliency of IT operations and enables proactive problem resolution. In this blog post, we share the perspective of Bob […]

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Introducing Our Omni-Channel Bot: Revolutionising Customer Experience and Support Efficiency

Leave a Comment / By Kay-Lee Franco / June 1, 2023

Enhance Communication, Automate Tasks, and Scale Seamlessly with Our Multi-Channel Integration MVP Think Tank is where innovation meets exceptional customer service! We are thrilled to announce the launch of our Omni-Channel bot, designed to revolutionise the way businesses communicate with their customers and optimise support operations. Our WhatsApp bot is now available to our valued

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IT Service Management

By Kay-Lee Franco / October 6, 2020

IT Service Management Achieve ITSM maturity Achieve ITSM maturity Enable exceptional employee experiences Enable exceptional employee experiences Optimise IT operations Optimise IT operations We understand that many organisations struggle to fully realise the value of their IT Service Management (ITSM) investments. Oftentimes, couldn’t adopt or didn’t fully understand the complex and ever-changing pricing models. Other

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