In the bustling world of business, selecting the right service provider can be a game-changer. It is not just about finding a company that can do the job, but one that understands your vision and drives your business toward excellence. We have learned that there are a few ways to try and achieve just that. […]
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In today’s dynamic enterprise landscape, service management extends far beyond its traditional IT roots. It has evolved to holistically address the needs of the entire organisation, providing substantial benefits to various departments such as Governance, Risk, and Compliance (GRC), Human Resources (HR), Asset Management, and Project and Portfolio Management (PPM). Let’s explore how each
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We are thrilled to announce the launch of our comprehensive Ivanti Neurons for ITSM (N4ITSM) Administrator Training! Designed to cater to various skill levels, our training program offers a few distinct options to ensure that you get the most out of your learning experience. Whether you are just starting or looking to deepen your
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Think Tank Software Solutions is excited to announce the launch of our new quarterly training series: Introduction to Ivanti Neurons For ITSM. This training will be hosted online via MS Teams, providing an accessible and interactive learning environment for participants. Our inaugural session is scheduled for June 26, 2024, and we invite you to register
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As your organisation grows, manual processes that were once convenient become increasingly inconvenient. They’re now cumbersome, slow, plainly inefficient and hinder opportunities for innovation. This is worsened by the rapid onset of digital transformation. Some organisations report that this transformation was accelerated by three to five years since 2020 by the pandemic. In the era
How ITSM Automation Improves DEX at Scale Read More »
In today’s fast-paced business landscape, having the right service management partner is crucial for achieving organisational success. But how can you determine if your partner is truly doing the most for you and your organisation? Here are some key indicators to consider: 1.Roadmap Planning and Goal Alignment: A great service management partner will not only
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The IT landscape is undergoing a profound transformation, moving away from reactive maintenance and static procedures towards a dynamic, agile approach known as Continuous Operations (CO). This shift is driven by a relentless pursuit of resilience, efficiency, and alignment with business goals. Encompassing multi-faceted “ways of working”, the below highlights the tools and frameworks enabling
Beyond the Server Room: Continuous Operations – A Shift in IT Operations Read More »
The IT service management (ITSM) and managed service provider (MSP) industries are undergoing a profound transformation driven by the rapid adoption of advanced technologies. These technologies, including the Internet of Things (IoT), artificial intelligence (AI), robotic process automation (RPA), and blockchain, are revolutionising the way ITSM and MSPs operate, enabling them to deliver more efficient,
ITSM and MSP Industries empowered through Advanced Technologies Read More »
The financial services industry is rapidly transforming, driven by factors such as the rise of FinTech, the increasing adoption of mobile banking, and the growing demand for personalised financial services. To meet these challenges, financial institutions need to adopt modern IT service management (ITSM) practices. ITSM is an integrated approach to managing IT services that
ITSM in the Financial Services Industry: A Critical Enabler of Digital Transformation Read More »
IT asset management is essential for businesses to track their IT assets, understand their costs, and ensure that they are being used effectively. However, organisations are facing new challenges in IT asset management today, such as the increasing complexity of IT environments, the need to comply with regulations, and the threat of cyber security attacks.
