IT Service Management

How ITSM Automation Improves DEX at Scale

As your organisation grows, manual processes that were once convenient become increasingly inconvenient. They’re now cumbersome, slow, plainly inefficient and hinder opportunities for innovation. This is worsened by the rapid onset of digital transformation. Some organisations report that this transformation was accelerated by three to five years since 2020 by the pandemic. In the era […]

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 Is Your Service Management Partner Truly Maximising Your Organisation’s Potential?

In today’s fast-paced business landscape, having the right service management partner is crucial for achieving organisational success. But how can you determine if your partner is truly doing the most for you and your organisation? Here are some key indicators to consider: 1.Roadmap Planning and Goal Alignment: A great service management partner will not only

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Beyond the Server Room: Continuous Operations – A Shift in IT Operations 

The IT landscape is undergoing a profound transformation, moving away from reactive maintenance and static procedures towards a dynamic, agile approach known as Continuous Operations (CO).   This shift is driven by a relentless pursuit of resilience, efficiency, and alignment with business goals. Encompassing multi-faceted “ways of working”, the below highlights the tools and frameworks enabling

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ITSM and MSP Industries empowered through Advanced Technologies

The IT service management (ITSM) and managed service provider (MSP) industries are undergoing a profound transformation driven by the rapid adoption of advanced technologies. These technologies, including the Internet of Things (IoT), artificial intelligence (AI), robotic process automation (RPA), and blockchain, are revolutionising the way ITSM and MSPs operate, enabling them to deliver more efficient,

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ITSM in the Financial Services Industry: A Critical Enabler of Digital Transformation

The financial services industry is rapidly transforming, driven by factors such as the rise of FinTech, the increasing adoption of mobile banking, and the growing demand for personalised financial services. To meet these challenges, financial institutions need to adopt modern IT service management (ITSM) practices. ITSM is an integrated approach to managing IT services that

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The Future of IT Service & Asset Management and Security Management: A Paradigm Shift together with Configuration Management (ITIL 4)

IT asset management is essential for businesses to track their IT assets, understand their costs, and ensure that they are being used effectively. However, organisations are facing new challenges in IT asset management today, such as the increasing complexity of IT environments, the need to comply with regulations, and the threat of cyber security attacks.

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IT Service Management

Two Transformative Case Studies in IT Service Management

In the dynamic landscape of modern business, success is intrinsically tied to the ability to provide seamless digital experiences and efficient IT service management. We’re excited to share two compelling case studies that spotlight how innovative solutions can revolutionise ITSM across diverse sectors: Case Study 1: Higher Education IT Service Management Success Stories Unified IT

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IT Service Management provisions

Crafting a Successful IT Service Strategy

In the fast-paced realm of IT, it’s easy to become engrossed in the daily grind and firefighting, inadvertently sidelining strategic contemplation on our operational approaches. When it comes to developing or expanding IT Service Management (ITSM) provisions, dedicating time to cultivate a service strategy can significantly enhance the efficacy of service delivery. Let’s commence by

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Cloud Computing's Rise: Revolutionizing Business

The Rise of Cloud Computing: Transforming the Way Businesses Operate

Cloud computing has emerged as a game-changer in the world of technology, revolutionising the way businesses operate. With its scalability, cost-effectiveness, and enhanced collaboration capabilities, cloud-based software solutions have become essential tools for modern organisations. Here, we will delve into the growing prominence of cloud computing, explore its benefits, and address security concerns while providing

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IT Alignment through IT Service Mapping

Enhancing Business and IT Alignment through IT Service Mapping

Navigating the digital landscape presents numerous challenges for businesses, including industry regulations, escalating costs, and continuity planning. To optimise their resources, budgets, and cross-functional collaboration, organisations are increasingly turning to service management solutions for effective IT service management aligned with business goals. Automating IT service management not only saves time and money but also reduces

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