EXECUTIVE SUMMARY IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organisations around the globe to help deliver technology services more efficiently and effectively. This updated market overview offers: 1) details on the ITSM SaaS market players; 2) guidance on both the key ITSM functional and SaaS-specific […]

These days, you cannot do much without running across some discussion of metrics and measures. It’s not that I think that there’s anything wrong with it, but I do think that it’s a potential point of failure if not done at the right time and properly. In any area where we are concerned about quality,

Presentation Will Highlight Advantages of Public/ Private Cloud and On-Premise Solutions with Industry Guest Speaker Candice Peacock Milpitas, Calif. | March 25, 2014 — FrontRange, the Hybrid IT software company, today announced it will be participating as both an exhibitor and sponsor in HDI’s 2014 Conference & Expo. FrontRange will be exhibiting at Booth #502