Capitec Bank

Discover the Dynamic Difference a Think Tank Solution made to Capitec

Learn all about what ThinkTank did for Capitec Bank, and then translate that into what ThinkTank can do for YOU!

Imagine a retail bank – the fastest-growing and now second largest in South Africa – that supports both internal and external clients, as well as their branch network…

Which includes 13 000 employees in over 800 branches, with over 10 million customers…

And now imagine their complex and demanding need for a service management platform that would support 284 teams and 1 200 agents, together processing over 31 000 tickets every 24 hours.

Quite an ask, right?

Well ThinkTank tailored and implemented an Ivanti® Service Manager solution, powered by Heat, with near to spectacular results – far exceeding the expectations of the Capitec IT and Management Teams.

You’ll find all the details, including some wonderful words of praise from Rickard Chambers, (Team Leader: Service Management Systems), in the Case Study below.

Download your copy now and share it with your Team.

Then contact us when you’re ready to take full advantage of what ThinkTank can do for you!

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