Higher Education IT Service Management Success Stories
Unified IT Service Management for One of the World’s Leading Universities.
One of the oldest universities in the world recognizes that modern day success is having constant access from any internet device to digitally enabled infrastructure services.
Cambridge University’s Head of Frontline Services UIS knew that their “service delivery ambitions would only be fulfilled with a service management solution available centrally in the cloud.”
Learn how, through leveraging Ivanti Service Manager, Cambridge merged two autonomous IT service desks into one and saw key results realised including a seamless, digital 24 x 7 x 365 experience for staff and students.