IT Service Management

Is Your ITSM Environment Ready for Agentic AI? Probably Not (Yet)

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Agentic AI is making waves across various industries, and its potential to transform ITSM is undeniable. With all the talk about agentic AI capabilities, you are probably daydreaming about streamlining ITSM processes through automated incident management, automated change risk analysis, improved efficiency through service desk automation, or enhanced service quality with predictive maintenance. But you […]

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The Role of IT in Unifying the Modern Organisation

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As organisations navigate an era of rapid technological change, key challenges emerge around AI adoption, security, and the modernisation of toolsets. Despite widespread recognition of these needs, enterprises often struggle to implement change in a way that fosters long-term success. Many of these challenges stem from fragmentation – AI-driven automation, security measures, and modernisation efforts

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How to Maximise ITSM Performance with Customisation at Think Tank

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In today’s fast-paced business environment, IT Service Management (ITSM) plays a critical role in ensuring seamless operations. While out-of-the-box ITSM solutions provide a solid foundation, customisation is the key to unlocking their full potential. At Think Tank Software Solutions, we specialise in tailoring ITSM systems to align with your unique business needs, empowering you to

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Reduce Your Carbon Footprint: The Role of IT Asset Management

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Sustainability has shifted from being a trendy, “nice-to-have” option for companies to a mandatory core business strategy for remaining relevant and competitive. Over 40% of the information and communication technology (ICT) sector’s carbon emissions are tied directly to IT assets, according to the World Bank. So, these organisations are actively seeking ways to curb their

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Behind the Scenes: How Our Team Empowered a Top-Tier Bank with ITSM Training

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Over the past four weeks, I had the privilege of delivering a comprehensive IT Service Management (ITSM) Admin training course for a leading financial institution customer. This journey has been immensely rewarding, both professionally and personally, and I wanted to take a moment to reflect on the experience, share some insights, and highlight the positive

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Service Request Management Best Practices

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Service request management is a critical component of IT service management (ITSM) that enables the efficient handling of employee-initiated requests. Ivanti research shows that 56% of IT professionals have seen an increase in service requests, while one in three professionals knows someone who has resigned due to feeling burned out, according to Ivanti’s 2024 Everywhere

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Successful Launch of Think Tank Software Solutions’ Quarterly Free Training

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We are thrilled to announce the successful launch of Think Tank Software Solutions’ Quarterly Free training, held on June 26th. The session, titled “Introduction to Ivanti Neurons for ITSM,” was hosted by our very own Simone Mosidi, Simone is a Ivanti Certified Consultant with hands on experience who delivered the bulk of the session with

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How Service Management Benefits the Entire Organisation

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  In today’s dynamic enterprise landscape, service management extends far beyond its traditional IT roots. It has evolved to holistically address the needs of the entire organisation, providing substantial benefits to various departments such as Governance, Risk, and Compliance (GRC), Human Resources (HR), Asset Management, and Project and Portfolio Management (PPM). Let’s explore how each

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