IT Service Management

ITSM and MSP Industries empowered through Advanced Technologies

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The IT service management (ITSM) and managed service provider (MSP) industries are undergoing a profound transformation driven by the rapid adoption of advanced technologies. These technologies, including the Internet of Things (IoT), artificial intelligence (AI), robotic process automation (RPA), and blockchain, are revolutionising the way ITSM and MSPs operate, enabling them to deliver more efficient, […]

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ITSM in the Financial Services Industry: A Critical Enabler of Digital Transformation

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The financial services industry is rapidly transforming, driven by factors such as the rise of FinTech, the increasing adoption of mobile banking, and the growing demand for personalised financial services. To meet these challenges, financial institutions need to adopt modern IT service management (ITSM) practices. ITSM is an integrated approach to managing IT services that

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The Future of IT Service & Asset Management and Security Management: A Paradigm Shift together with Configuration Management (ITIL 4)

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IT asset management is essential for businesses to track their IT assets, understand their costs, and ensure that they are being used effectively. However, organisations are facing new challenges in IT asset management today, such as the increasing complexity of IT environments, the need to comply with regulations, and the threat of cyber security attacks.

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IT Service Management

Two Transformative Case Studies in IT Service Management

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In the dynamic landscape of modern business, success is intrinsically tied to the ability to provide seamless digital experiences and efficient IT service management. We’re excited to share two compelling case studies that spotlight how innovative solutions can revolutionise ITSM across diverse sectors: Case Study 1: Higher Education IT Service Management Success Stories Unified IT

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IT Service Management provisions

Crafting a Successful IT Service Strategy

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In the fast-paced realm of IT, it’s easy to become engrossed in the daily grind and firefighting, inadvertently sidelining strategic contemplation on our operational approaches. When it comes to developing or expanding IT Service Management (ITSM) provisions, dedicating time to cultivate a service strategy can significantly enhance the efficacy of service delivery. Let’s commence by

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Cloud Computing's Rise: Revolutionizing Business

The Rise of Cloud Computing: Transforming the Way Businesses Operate

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Cloud computing has emerged as a game-changer in the world of technology, revolutionising the way businesses operate. With its scalability, cost-effectiveness, and enhanced collaboration capabilities, cloud-based software solutions have become essential tools for modern organisations. Here, we will delve into the growing prominence of cloud computing, explore its benefits, and address security concerns while providing

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IT Alignment through IT Service Mapping

Enhancing Business and IT Alignment through IT Service Mapping

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Navigating the digital landscape presents numerous challenges for businesses, including industry regulations, escalating costs, and continuity planning. To optimise their resources, budgets, and cross-functional collaboration, organisations are increasingly turning to service management solutions for effective IT service management aligned with business goals. Automating IT service management not only saves time and money but also reduces

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Cloud-based ITSM

Capitalising on the Cloud: Five Strategic Benefits of ITSM in the Cloud

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In today’s dynamic and interconnected world, cloud computing has become more than just a buzzword—it’s a reality. For businesses and IT leaders, the decision to move IT Service Management (ITSM) to the cloud is no longer an optional consideration; it has become a strategic necessity. Understanding the myriad advantages of cloud-based ITSM is essential, especially

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Network's Assets and Vulnerabilities

Discovering and Managing Your Network’s Assets and Vulnerabilities

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Safeguarding your organisation’s network is crucial for its success, especially in the face of ever-evolving cyber threats. To ensure a secure and compliant network, it is essential to take proactive measures. One of the most effective tools in identifying assets and vulnerabilities on your network is IT device discovery. But why is IT discovery important

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The Role of ITSM in Building a Connected Enterprise Insights from a CIO

The Role of ITSM in Building a Connected Enterprise: Insights from a CIO

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  As hybrid and remote work models have increased workloads for IT and security professionals, IT Service Management (ITSM) has become a crucial game changer for organisations. By automating workloads and enhancing visibility, ITSM strengthens the resiliency of IT operations and enables proactive problem resolution. In this blog post, we share the perspective of Bob

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