We know that supporting your Ivanti environment isn’t just about ticking boxes. It’s about keeping your business running smoothly – day in and day out.
That’s why we’re excited to announce the launch of our fully managed Ivanti Service Desk.
Why a Managed Service Desk?
IT teams already juggle enough: incidents, changes, upgrades, licensing, health checks – and that’s before you add after-hours escalations.
Our Service Desk is designed to take that weight off your team while ensuring your Ivanti platform delivers its full value.
What You Get
Our Ivanti-certified consultants work as an extension of your team to deliver:
✅ SLA-backed, after-hours escalation paths
✅ Certified 1st, 2nd, and 3rd line support
✅ Proactive health checks and risk monitoring
✅ Upgrade planning and implementation (Ivanti Neurons)
✅ Licence optimisation and usage reviews
✅ Custom dashboards and workflow design
✅ Seamless integrations (Infobip, Workato, Docusign and more)
Flexible Support Packages
We know every business is different. That’s why we offer:
- Monthly Support Agreements for consistent coverage
- Bundles of Hours for on-demand flexibility
Our Service Desk isn’t an off-the-shelf solution. It’s designed to work with your team, your goals, and your environment.
If you’re looking to simplify Ivanti support while improving service delivery and IT outcomes, let’s talk.
Book a Consultation with one of our Ivanti experts
Think Tank Software Solutions – Your Premier Ivanti Partner
