ITIL

Framework parameters

Does the ITIL® Framework Need a Facelift?

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The following is an excerpt from a longer article, entitled ‘Does the ITIL Framework Need a Facelift?’ by Malcolm Fry. Malcolm believes the framework is an excellent tool, and his comments are not meant to be a criticism but an encouragement to improve. Relevance The eternal problem for the ITIL framework has always been to remain relevant mainly because […]

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ITIL-simple explanation

ITIL a simple explanation

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[av_video src=’http://www.youtube.com/watch?v=vBguassbAzo’ format=’16-9′ width=’16’ height=’9′ av_uid=’av-8lyfp’] A humorous jargon-free business explanation of ITIL cycles. ITIL® Explained Simply & Visually describes the five cycles in version 3 of the IT Infrastructure Library by comparing them to a restaurant chain. ITIL is the globally recognized collection of best practices for delivering great IT services. CompuCom has been

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