We’re excited to unveil our latest integration: Infobip’s industry-leading omnichannel communication platform is now fully integrated with Think Tank Software Solutions’ IT Service Management (ITSM) offerings!
This strategic partnership enables businesses to connect with customers across channels, automate communication workflows, and strengthen service delivery — all within a unified, AI-enhanced environment.
🧩 This integration forms part of Think Tank’s growing ecosystem of best-in-class technology partners designed to future-proof your IT and service operations.
With the Infobip integration, you can now:
• ✅ Connect effortlessly with customers via SMS, WhatsApp, email, voice, and other channels — all from one place.
• ✅ Automate marketing and support interactions to improve efficiency and customer satisfaction.
• ✅ Strengthen security using built-in two-factor authentication and number verification.
• ✅ Engage globally, thanks to Infobip’s secure and scalable communication infrastructure.
Whether you’re leading an IT service desk, managing customer engagement, or streamlining field support, this integration helps you reduce response times and scale securely.
At Think Tank, we’re committed to helping businesses get more out of their ITSM investments. This integration with Infobip is another step toward making service management more connected, agile, and customer-focused.
👉 Book a personalised demo to see how Infobip’s platform can enhance your communication strategy.
📩 Or contact us directly.
