Timely communication is no longer optional. It’s expected.
What Is Omnichannel Messaging, Really?
Unlike multichannel (where each platform works in isolation), omnichannel communication means all your messaging is connected – giving your customers a seamless experience across every touchpoint.
Think:
A customer starts a conversation on WhatsApp
Gets a follow-up via email
Then receives a proactive SMS reminder — all without repeating themselves
It’s fast. It’s personal. And it builds trust.
Why It Matters for IT, Support & Service Teams
Your service team already deals with a high volume of queries. Infobip, integrated with Ivanti or your existing ticketing system, helps you:
Centralise communication across platforms
Automate routine updates (like password resets or appointment reminders)
Route queries intelligently to the right team or person
Track conversation history regardless of the channel used
The result?
✔️ Faster resolution times
✔️ Better customer satisfaction
✔️ A lighter load for your team
How We Help
Think Tank, we help businesses integrate Infobip’s omnichannel platform with their IT service stack — whether you’re using Ivanti Neurons, a CRM, or even basic email infrastructure.
We tailor the setup to suit your use case: from automated support flows to intelligent routing and notifications.
Use Cases That Work
Here are a few ways companies are already seeing value:
HR & Internal IT: WhatsApp-based service desk for password resets and onboarding
Retail & Logistics: Real-time order updates via SMS or push
Finance: Secure, multi-channel verification processes and customer outreach
Healthcare: Appointment reminders and patient follow-ups without call centre backlogs
Ready to Simplify the Way You Talk to Customers?
Whether you’re looking to modernise your support experience or streamline your internal comms, Infobip offers a scalable, secure way to get there – and Think Tank can make it happen.
