Damian Calitz

Damian is a senior professional services consultant at Think Tank! Damian has a true passion for his job and enjoys the variety of customers and the different ways they utilise Ivanti software products. His expertise lies in the integration and development side of the Ivanti suite of products, and he is always exploring new possibilities with the move to the Cloud. Damian's endearing personality and compelling interests make him an invaluable asset to the Think Tank team!

Beyond the Server Room: Continuous Operations – A Shift in IT Operations 

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The IT landscape is undergoing a profound transformation, moving away from reactive maintenance and static procedures towards a dynamic, agile approach known as Continuous Operations (CO).   This shift is driven by a relentless pursuit of resilience, efficiency, and alignment with business goals. Encompassing multi-faceted “ways of working”, the below highlights the tools and frameworks enabling […]

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AIOps: A Step-by-Step Guide

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The Hype: AIOps Platforms and functionality is hot, promising to revolutionise IT operations with AI-powered tools. But the reality is more nuanced. This post explains what AIOps is, how it works, and how to implement it successfully in your business. What is AIOps? Imagine an AI assistant for your IT team. AIOps uses AI and

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Tech Trends You Can’t Ignore

Behind the Scenes: Understanding Workato’s Role in Data Integration

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In today’s digital landscape, businesses rely on a multitude of applications, to function effectively. This includes not only traditional on-premises software but also cloud-based solutions for everything from social media and communication to calendaring and productivity. Managing the vast amount of data scattered across these diverse applications poses a significant challenge. This is where the

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ITSM and MSP Industries empowered through Advanced Technologies

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The IT service management (ITSM) and managed service provider (MSP) industries are undergoing a profound transformation driven by the rapid adoption of advanced technologies. These technologies, including the Internet of Things (IoT), artificial intelligence (AI), robotic process automation (RPA), and blockchain, are revolutionising the way ITSM and MSPs operate, enabling them to deliver more efficient,

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ITSM in the Financial Services Industry: A Critical Enabler of Digital Transformation

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The financial services industry is rapidly transforming, driven by factors such as the rise of FinTech, the increasing adoption of mobile banking, and the growing demand for personalised financial services. To meet these challenges, financial institutions need to adopt modern IT service management (ITSM) practices. ITSM is an integrated approach to managing IT services that

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The Future of IT Service & Asset Management and Security Management: A Paradigm Shift together with Configuration Management (ITIL 4)

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IT asset management is essential for businesses to track their IT assets, understand their costs, and ensure that they are being used effectively. However, organisations are facing new challenges in IT asset management today, such as the increasing complexity of IT environments, the need to comply with regulations, and the threat of cyber security attacks.

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Blame the Blame-Game

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It starts out innocently, a few documents, a few signatures. Before you know it, the product pipeline is enveloped in processes, chains of paperwork, chasing phantom senior figures for signatures to approve features they know nothing about. In government, it’s known as bureaucracy. In IT, it’s a breakdown of trust, leading to the blame game

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