Think Tank

Think Tank Have Launched a Professional Services Division

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We have recently announced the launch of our new division, Think Tank Professional Services (TTPS), to strengthen the company’s consulting and services portfolio.   According to Greg Strydom, Managing Director of TTSS, “Launching TTPS is a significant milestone in our journey towards enhancing our service offerings, expanding our business, and serving our clients better. This […]

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Role of DEX

The Role of DEX in Talent Retention

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Key takeaways The Role of DEX in Talent Retention The average knowledge worker uses 2.6 devices to get their jobs done and runs into an average of 3.67 digital endpoint issues a day. Research shows that almost a third of employees quit a job within the first six months. 87% of HR professionals say improving retention rates are among their highest priorities in the next five

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Enterprise Service Management

The Need for Enterprise Service Management

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Key takeaways The Need for Enterprise Service Management ESM is the practice of managing technology services to ensure that they meet the needs of the organisation and its employees. It ensures services are delivered consistently, efficiently and cost-effectively – while meeting the needs of the business and customers. The benefits of Enterprise Service Management (ESM)

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Ivanti Neurons for ITSM and ITAM Delivers Personalised Employee Experiences

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Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM) — which will transform ITSM and ITAM with interactive neurons that reduce ticket volumes and deliver personalised employee experiences. Ivanti Neurons for ITSM leverages interactive Neurons powered by AI / ML to recommend and to self-heal issues in

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Employees Expect Technology at Work to Keep Pace with Technology at Home

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Almost 61% of South African internet users prefer using apps and other digital methods for their daily activities. Market research (and personal experience) shows that ordinary, every-day tasks are more enjoyable, more streamlined, and can be accomplished much faster when completed with the help of your smart device. “According to the latest findings of the

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IT service management:

Why Re-Invent the Wheel?

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Leveraging ITSM Across Departments Unlike other IT management practices that focus on hardware, network or systems, IT service management aims to consistently improve IT customer service in alignment with business goals. This approach to leverage software solutions to make your business work better is so successful that non-IT departments are taking note and wanting to

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