join Our Webinar in Partnership with ITWeb

Enabling Everywhere Work: Join Our Webinar in Partnership with ITWeb

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Remote work and the Digital Employee Experience In today’s fast-paced world, remote work has become the norm, and ensuring a seamless Digital Employee Experience (DEX) has become vital for businesses seeking to stay competitive. At Think Tank we understand the importance of empowering your employees to thrive from anywhere. That’s why we’re excited to invite […]

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IT Alignment through IT Service Mapping

Enhancing Business and IT Alignment through IT Service Mapping

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Navigating the digital landscape presents numerous challenges for businesses, including industry regulations, escalating costs, and continuity planning. To optimise their resources, budgets, and cross-functional collaboration, organisations are increasingly turning to service management solutions for effective IT service management aligned with business goals. Automating IT service management not only saves time and money but also reduces

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Cloud-based ITSM

Capitalising on the Cloud: Five Strategic Benefits of ITSM in the Cloud

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In today’s dynamic and interconnected world, cloud computing has become more than just a buzzword—it’s a reality. For businesses and IT leaders, the decision to move IT Service Management (ITSM) to the cloud is no longer an optional consideration; it has become a strategic necessity. Understanding the myriad advantages of cloud-based ITSM is essential, especially

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AI in Enterprise Software Solution

Exploring the Potential of Artificial Intelligence in Enterprise Software Solutions

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Artificial Intelligence (AI) has emerged as a transformative technology that holds immense potential for revolutionising enterprise software solutions. With its ability to mimic human intelligence and perform complex tasks, AI is driving innovation and unlocking new possibilities across industries. In this article, we will explore the applications of AI in enterprise software solutions, highlighting how

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Employee Experience through Cloud Migration

Enhancing Employee Experience through Cloud Migration

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At Ivanti, they believe in practicing what we preach. That’s why they launched their “Customer Zero” initiative, led by Bob Grazioli, Chief Information Officer, to test and improve the products and services we offer our customers. During our own cloud migration, Grazioli and his team encountered the same challenges that customers might face during their

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Enhancing Digital Experiences

Enhancing Digital Experiences: The Power of Consolidating Your Tech Stack

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In today’s ever-evolving digital landscape, the market is flooded with an array of new tools that promise to revolutionise the way we work. However, the overabundance of disparate technologies often leads to frustration and increased workloads for IT teams. To overcome this challenge and drive optimal digital experiences (DEX) for your organisation, consolidating your tech

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Risk-Based Patch Management

Enhance Security with Risk-Based Patch Management: Prioritising Active Exploits

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Change can be challenging, especially when organisations believe their existing processes are efficient and effective. However, relying on assumptions and recommendations for software management can leave companies vulnerable to security breaches. To address this issue, risk-based patch management (RVBM)offers a solution that focuses on actively exploited vulnerabilities. In this article, we will explore the drawbacks

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Network's Assets and Vulnerabilities

Discovering and Managing Your Network’s Assets and Vulnerabilities

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Safeguarding your organisation’s network is crucial for its success, especially in the face of ever-evolving cyber threats. To ensure a secure and compliant network, it is essential to take proactive measures. One of the most effective tools in identifying assets and vulnerabilities on your network is IT device discovery. But why is IT discovery important

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Generative AI

Using Generative AI for Effective Knowledge Management

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In a previous blog post, “Exploring the Benefits of Generative AI in Knowledge Management,” we delved into the advantages of utilising AI to enhance knowledge management, automating content creation, and delivering more engaging information. While incorporating generative AI into the knowledge management framework raises concerns about accuracy, data bias, privacy, and security, let’s now focus

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