As South Africa enters its first full week of lockdown and businesses transition to remote working (and we all find ourselves spending a lot more time online) – an unfortunate side effect is an increase in cyber-attacks targeted to remote workers.
Cyber Attacks on the Rise during Coronavirus Read More »
In our next episode of the smash hit series “Coding Zealotry” (aka “The Random Babbling of a Madman”), we’re looking at the practice of peer programming (pair programming) and asking ourselves whether we should abandon our solitude and do it all together. Peering Into the Paradigm In case you’re uninitiated, peer programming involves two programmers
Coding Zealotry: Peer Programming Read More »
A video interview with Sheila Jordan, CIO, Symantec IT is not just about reducing cost and driving new efficiencies. Sheila Jordan came to Symantec to make IT a strategic driver of business change and growth. To do this, she is making IT “a services-led organisation.” While many of these are IT services, many will extend
CIO Strategy: Three Imperatives for IT Vitality and Business Success Read More »
The ‘daily grind’ is draining more than our morale; it’s killing corporate productivity. New research reveals that managers in corporate environments spend two days a week on unnecessary day-to-day administrative tasks that are not core to their jobs. That’s almost as much time as real work. Why?
What Is Killing Corporate Productivity? Read More »
In a previous article entitled “The Religious Zealotry of Coding Best Practice”, we looked at how some best practices are implemented blindly, even though the costs outweigh the benefits where the practice is actually implemented. In this article we’ll take a brief look at class interfaces. It Starts Simple So here’s a classic service class
Coding Zealotry: Class Interfaces Read More »
Looking across the different cultures of software houses, I’d say there are roughly three camps: 1. The Hack-Attack The fast food merchants of code production, these guys look to get it out ASAP. Do the least possible work to get the sign-off from the customer, to get a product installed that does what it’s meant
The Religious Zealotry of Coding Best Practice Read More »
In my thirteen year journey of studying high performing IT organisations, I’ve started to see a new and unsettling trend. Whenever I mention ITIL and IT Service Management in presentations and briefings, people in the audience snicker. When I ask why, they roll their eyes, and talk about the shrill, hysterical bureaucrats that suck life
The DevOps Movement fits perfectly with ITSM Read More »
“Previously on <TV show name>…”, we discussed how a business can slide into the blame game, where the need for accountability can cause staff to avoid ownership, and where every failing can result in additional processes that produce more cost than benefit. We’re preaching the virtues of trust, but as many a broken marriage will
The Developers that Ruin the Show Read More »
IT has a huge amount of statistics, but are they just pointless or do they provide a basis for the progression and management of service? During this webinar, we will discuss three distinct approaches that can help us to better manage and control our IT services: delivering the deliverables, performance versus quality, component criteria optimizing.
Refocus and Revisit your ITSM Stats and Metrics Read More »
