Knowledge Archives - Enterprise Software and Consulting

Using Generative AI for Effective Knowledge Management

2 Comments / By Kay-Lee Franco / July 4, 2023

In a previous blog post, “Exploring the Benefits of Generative AI in Knowledge Management,” we delved into the advantages of utilising AI to enhance knowledge management, automating content creation, and delivering more engaging information. While incorporating generative AI into the knowledge management framework raises concerns about accuracy, data bias, privacy, and security, let’s now focus […]

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Building an Effective Knowledge Base: A Simple and Reliable Approach

By Kay-Lee Franco / June 29, 2023

Written by Everett Carnahan In my early career, I transitioned from a defense contractor to a customer support agent at a burgeoning IT Service Management solution provider. As a newcomer to the industry, I felt out of my depth. However, through extensive studying and seeking guidance from colleagues, I gradually mastered the role and became

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Harnessing the Benefits of Generative AI for Effective Knowledge Management

2 Comments / By Kay-Lee Franco / June 27, 2023

The emergence of generative AI tools like ChatGPT, Google Bard, Amazon Large Language Models, and Microsoft Bing has sparked interest and raised concerns in equal measure. While organisations recognise the potential of generative AI as a game changer, they approach its adoption cautiously, mindful of privacy, security, and accuracy concerns. One area where generative AI

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