Machine Learning

Generative AI

Using Generative AI for Effective Knowledge Management

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In a previous blog post, “Exploring the Benefits of Generative AI in Knowledge Management,” we delved into the advantages of utilising AI to enhance knowledge management, automating content creation, and delivering more engaging information. While incorporating generative AI into the knowledge management framework raises concerns about accuracy, data bias, privacy, and security, let’s now focus […]

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Ivanti Neurons for ITSM and ITAM Delivers Personalised Employee Experiences

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Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM) — which will transform ITSM and ITAM with interactive neurons that reduce ticket volumes and deliver personalised employee experiences. Ivanti Neurons for ITSM leverages interactive Neurons powered by AI / ML to recommend and to self-heal issues in

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