Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM) — which will transform ITSM and ITAM with interactive neurons that reduce ticket volumes and deliver personalised employee experiences.
Ivanti Neurons for ITSM leverages interactive Neurons powered by AI / ML to recommend and to self-heal issues in real-time for contextual, personalised employee experiences. It empowers service desk analysts and end users with “Interactive Neurons” for pre-ticket automation, resulting in reduced ticket volumes into the service desk, and post-ticket automation for higher accuracy, improved mean time to remediation and optimal personalized experiences.
Ivanti Neurons for ITSM leverages automation bots to proactively identify issues and interact with users in their channel of choice to provide the most personalized and contextualized resolutions.
Ivanti Neurons for ITAM provides IT teams with a comprehensive picture of IT assets from cloud to edge, which is more important in the new remote work environment than ever before.
Ivanti Neurons for ITAM brings all hardware, software, server, client, virtual and cloud asset activities together, enabling customers to manage them in one place. By tracking availability and performance, organisations can optimise use and performance of IT assets, reducing costs and increasing productivity.
With these latest innovations, Ivanti is meeting market demand and empowering customers with greater visibility, in real-time, to actionable information across devices, infrastructure and users to improve the accuracy, speed and efficiency of services delivered.