Kay-Lee Franco

Smarter Conversations: How Omnichannel Messaging Improves Customer Experience

Leave a Comment / By /

Timely communication is no longer optional. It’s expected. What Is Omnichannel Messaging, Really? Unlike multichannel (where each platform works in isolation), omnichannel communication means all your messaging is connected – giving your customers a seamless experience across every touchpoint. Think: A customer starts a conversation on WhatsApp Gets a follow-up via email Then receives a […]

Smarter Conversations: How Omnichannel Messaging Improves Customer Experience Read More »

AI threat hype: why chasing ghosts leaves real vulnerabilities exposed

Leave a Comment / By /

Key Takeaways Concerns around AI-fueled cyber attacks could be pulling cybersecurity teams’ attention away from prioritising prominent known threats. Today, AI is most often used to amplify the speed and scale of existing attack methods rather than create new AI-generated threats. Cybersecurity teams need an effective risk-based prioritisation strategy to identify and mitigate the real-world

AI threat hype: why chasing ghosts leaves real vulnerabilities exposed Read More »

Critical Security Update for Ivanti Neurons for ITSM/ITAM (CVE-2025-22462)

By /

Stay protected. Stay up to date. Think Tank Software Solutions, in partnership with Ivanti, is committed to helping our customers stay secure and ahead of vulnerabilities. A critical vulnerability (CVE-2025-22462) has been identified in Ivanti Neurons for ITSM/ITAM. This affects all supported on-prem versions and potentially impacts unsupported versions as well. 🔍 What You Need

Critical Security Update for Ivanti Neurons for ITSM/ITAM (CVE-2025-22462) Read More »

New Infobip Integration: Smarter Omnichannel Communication for Your ITSM

By /

We’re excited to unveil our latest integration: Infobip’s industry-leading omnichannel communication platform is now fully integrated with Think Tank Software Solutions’ IT Service Management (ITSM) offerings! This strategic partnership enables businesses to connect with customers across channels, automate communication workflows, and strengthen service delivery — all within a unified, AI-enhanced environment. 🧩 This integration forms

New Infobip Integration: Smarter Omnichannel Communication for Your ITSM Read More »

Why Digital Employee Experience Is the New Competitive Edge

By /

How Think Tank Software Solutions Enhances Workplace Productivity and Satisfaction with Ivanti  The employee experience has become a critical factor in driving productivity, engagement, and overall business success. As remote and hybrid work models become the norm, businesses are increasingly focused on creating a seamless digital experience for their employees. However, with the proliferation of

Why Digital Employee Experience Is the New Competitive Edge Read More »

The Future of CIOs: AI and Emerging Technologies Reshaping IT Leadership

By /

Technology is advancing at an unprecedented rate, and nowhere is this more evident than in the role of the Chief Information Officer (CIO). As organisations navigate the complexities of digital transformation, the influence of artificial intelligence (AI) and emerging technologies is becoming more pronounced. To gain insight into these shifts, we turned to leading CIOs

The Future of CIOs: AI and Emerging Technologies Reshaping IT Leadership Read More »

Building a Future-Proof Employee Service Ecosystem with Our Trusted Partners

By /

We understand that a truly efficient and agile workplace depends on more than just one tool – it requires an integrated ecosystem that connects people, systems, and processes across your organisation. That’s why we’ve built a powerful network of trusted technology partners, each bringing specialised capabilities that link directly into our all-in-one platform. Together, we

Building a Future-Proof Employee Service Ecosystem with Our Trusted Partners Read More »

How Has Your Tech Strategy Changed in the Last Three Years?

By /

The past three years have reshaped how businesses approach technology. Digital transformation has accelerated, cybersecurity threats have evolved, and IT leaders have had to rethink their strategies to stay competitive. 📌 Insights from the Brainstorm CIO Directory To understand how technology strategies are shifting, we referenced insights from the Brainstorm CIO Directory, where industry leaders shared their

How Has Your Tech Strategy Changed in the Last Three Years? Read More »

Request A Demo

See how Think Tank can save you money, automate workflows and streamline your processes

Request Demo
Scroll to Top

Social Chat is free, download and try it now here!