Service request management is a critical component of IT service management (ITSM) that enables the efficient handling of employee-initiated requests. Ivanti research shows that 56% of IT professionals have seen an increase in service requests, while one in three professionals knows someone who has resigned due to feeling burned out, according to Ivanti’s 2024 Everywhere […]
Service Request Management Best Practices Read More »
Embarking on a Journey of Learning and Growth In January 2023, I took a significant step forward in my career by enrolling in a learnership program at Dynamic DNA for “systems development level 5”. This decision aimed to enhance my programming and problem-solving skills, preparing me for the challenges of the workplace. Six months into
My Journey as an Intern at ThinkTank Read More »
As your organisation grows, manual processes that were once convenient become increasingly inconvenient. They’re now cumbersome, slow, plainly inefficient and hinder opportunities for innovation. This is worsened by the rapid onset of digital transformation. Some organisations report that this transformation was accelerated by three to five years since 2020 by the pandemic. In the era
How ITSM Automation Improves DEX at Scale Read More »
I was recently explaining the importance of digital employee experience (DEX) management to a consultant who is a self-described “digital nomad” and works from wherever he pleases. The connection to DEX may not have entirely been clear, until I explained that his ability to easily do his work remotely using online tools exemplifies what good
How DEX Benefits IT & Security Operations: 5 Top Use Cases Read More »
Adopting a digital employee experience (DEX) solution delivers benefits for everyone in an organisation, from the C-suite on down. A DEX solution provides contextual insights and intelligent automation capabilities that allow an IT team to proactively detect and resolve security vulnerabilities and other IT issues. This improves IT operations and an organisation’s cybersecurity and compliance
How Improved DEX Enhances People and Performance: 3 Key Use Cases Read More »
In today’s fast-paced business landscape, having the right service management partner is crucial for achieving organisational success. But how can you determine if your partner is truly doing the most for you and your organisation? Here are some key indicators to consider: 1.Roadmap Planning and Goal Alignment: A great service management partner will not only
 Is Your Service Management Partner Truly Maximising Your Organisation’s Potential? Read More »
We are thrilled to share some groundbreaking news that is set to redefine the landscape of data migration solutions. We have entered into an exciting strategic partnership with Precision Bridge, a leading data migration solutions company. A Fusion of Expertise and Innovation: At Think Tank, we have always been dedicated to pushing the boundaries of
While remote work and hybrid work have always been a thing, they’ve recently become more popular, and that’s created new challenges for network security. Some companies embrace remote work and/or hybrid work; some try to limit or reverse the trends. For some internal teams, remote work is easily achieved and often preferred. In other cases, in
Network Security In an Age of Remote Work Read More »
At Think Tank, we recently had the privilege of hosting a webinar (watch it here in case you missed it!) in collaboration with ITWeb, focusing on the digital employee experience and its connection with the evolving landscape of remote work. During this insightful event, which gave businesses the right tools and strategies to ensure their
Unveiling Insights: The Future of Remote Work and the Digital Employee Experience Read More »
The world of technology is constantly evolving, and staying ahead of the curve is essential for businesses aiming to thrive in the digital age. If you’re an Ivanti user, mark your calendar for the Virtual Tech Summit 2023 happening on October 25-26, 2023, from 8:00 AM to 10:30 AM MDT (15:00 – 17:30 BST). This
The Future of Ivanti Solutions: Virtual Tech Summit 2023 Read More »
