Unveiling Insights: The Future of Remote Work and the Digital Employee Experience

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At Think Tank, we recently had the privilege of hosting a webinar (watch it here in case you missed it!) in collaboration with ITWeb, focusing on the digital employee experience and its connection with the evolving landscape of remote work. During this insightful event, which gave businesses the right tools and strategies to ensure their […]

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ITSM in the Financial Services Industry: A Critical Enabler of Digital Transformation

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The financial services industry is rapidly transforming, driven by factors such as the rise of FinTech, the increasing adoption of mobile banking, and the growing demand for personalised financial services. To meet these challenges, financial institutions need to adopt modern IT service management (ITSM) practices. ITSM is an integrated approach to managing IT services that

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Nurturing a Positive Digital Employee Experience

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In today’s fast-paced, tech-savvy world, the term “Digital Employee Experience” (DEX) is gaining traction in the corporate realm. DEX encompasses all digital interactions, tools, and platforms that employees engage with during their workday. From the software they use to the communication channels they rely on, DEX plays a pivotal role in shaping the modern workplace.

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Think Tank Team

The Need for Enterprise Service Management

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Key takeaways ESM is the practice of managing technology services to ensure that they meet the needs of the organisation and its employees. It ensures services are delivered consistently, efficiently and cost-effectively – while meeting the needs of the business and customers. The benefits of Enterprise Service Management (ESM) include increased employee satisfaction, boosted employee

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The Future of IT Service & Asset Management and Security Management: A Paradigm Shift together with Configuration Management (ITIL 4)

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IT asset management is essential for businesses to track their IT assets, understand their costs, and ensure that they are being used effectively. However, organisations are facing new challenges in IT asset management today, such as the increasing complexity of IT environments, the need to comply with regulations, and the threat of cyber security attacks.

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IT Service Management

Two Transformative Case Studies in IT Service Management

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In the dynamic landscape of modern business, success is intrinsically tied to the ability to provide seamless digital experiences and efficient IT service management. We’re excited to share two compelling case studies that spotlight how innovative solutions can revolutionise ITSM across diverse sectors: Case Study 1: Higher Education IT Service Management Success Stories Unified IT

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IT Service Management provisions

Crafting a Successful IT Service Strategy

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In the fast-paced realm of IT, it’s easy to become engrossed in the daily grind and firefighting, inadvertently sidelining strategic contemplation on our operational approaches. When it comes to developing or expanding IT Service Management (ITSM) provisions, dedicating time to cultivate a service strategy can significantly enhance the efficacy of service delivery. Let’s commence by

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Elevate Your Cybersecurity Strategy

Elevate Your Cybersecurity Strategy for the Everywhere Workplace

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In today’s digital era, where remote work has become the norm, cybersecurity is more crucial than ever before. The rapid shift to the Everywhere Workplace has brought with it a new set of challenges and vulnerabilities that organisations must address to ensure the safety of their data and operations. In this article, we delve into

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Cloud Computing's Rise: Revolutionizing Business

The Rise of Cloud Computing: Transforming the Way Businesses Operate

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Cloud computing has emerged as a game-changer in the world of technology, revolutionising the way businesses operate. With its scalability, cost-effectiveness, and enhanced collaboration capabilities, cloud-based software solutions have become essential tools for modern organisations. Here, we will delve into the growing prominence of cloud computing, explore its benefits, and address security concerns while providing

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