Explore Ivanti Podcasts

Dive into the World of Ivanti Podcasts: Stay Informed and Gain Valuable Insights

By /

Did you know that Ivanti offers a series of insightful and engaging podcasts? Whether you’re an IT professional, a security enthusiast, or a business executive, their podcasts cover a wide range of topics to keep you informed, empowered, and ahead of the curve. Join us as we explore two fascinating podcasts: “Ivanti Security Insights” and […]

Dive into the World of Ivanti Podcasts: Stay Informed and Gain Valuable Insights Read More »

Effective Knowledge Base

Building an Effective Knowledge Base: A Simple and Reliable Approach

By /

Written by Everett Carnahan In my early career, I transitioned from a defense contractor to a customer support agent at a burgeoning IT Service Management solution provider. As a newcomer to the industry, I felt out of my depth. However, through extensive studying and seeking guidance from colleagues, I gradually mastered the role and became

Building an Effective Knowledge Base: A Simple and Reliable Approach Read More »

Benefits of Generative AI

Harnessing the Benefits of Generative AI for Effective Knowledge Management

2 Comments / By /

The emergence of generative AI tools like ChatGPT, Google Bard, Amazon Large Language Models, and Microsoft Bing has sparked interest and raised concerns in equal measure. While organisations recognise the potential of generative AI as a game changer, they approach its adoption cautiously, mindful of privacy, security, and accuracy concerns. One area where generative AI

Harnessing the Benefits of Generative AI for Effective Knowledge Management Read More »

The Importance of IT Asset Discovery in a Risk-Based Vulnerability Management Programme

By /

In today’s rapidly evolving threat landscape, with a staggering number of known vulnerabilities and new ones emerging daily, it’s impossible to address every single security issue. So, how can organisations effectively protect their end users, customers, and data in the face of growing risks, especially in a hybrid and remote work environment? The key is

The Importance of IT Asset Discovery in a Risk-Based Vulnerability Management Programme Read More »

Three Reasons Why Endpoint Security Must Go Beyond Patching

By /

In today’s threat landscape, organizations must prioritise cyber hygiene to navigate the prevalence of remote work. A robust cybersecurity program entails fostering individual cybersecurity awareness and deploying effective security tools. While endpoint patching, endpoint detection and response (EDR) solutions, and antivirus software are crucial, recent cybersecurity reports indicate that they are no longer sufficient to

Three Reasons Why Endpoint Security Must Go Beyond Patching Read More »

The Role of ITSM in Building a Connected Enterprise Insights from a CIO

The Role of ITSM in Building a Connected Enterprise: Insights from a CIO

By /

  As hybrid and remote work models have increased workloads for IT and security professionals, IT Service Management (ITSM) has become a crucial game changer for organisations. By automating workloads and enhancing visibility, ITSM strengthens the resiliency of IT operations and enables proactive problem resolution. In this blog post, we share the perspective of Bob

The Role of ITSM in Building a Connected Enterprise: Insights from a CIO Read More »

Introducing Our Omni-Channel Bot: Revolutionising Customer Experience and Support Efficiency

By /

Enhance Communication, Automate Tasks, and Scale Seamlessly with Our Multi-Channel Integration MVP Think Tank is where innovation meets exceptional customer service! We are thrilled to announce the launch of our Omni-Channel bot, designed to revolutionise the way businesses communicate with their customers and optimise support operations. Our WhatsApp bot is now available to our valued

Introducing Our Omni-Channel Bot: Revolutionising Customer Experience and Support Efficiency Read More »

DEX bridges generational

DEX’s Role in Bringing Generations Together

By /

Key takeaways There are four DEX generations in the workforce – each expecting something else from technology. Organisations need to find a balance between technological innovations and comfortable tools for all generations. By integrating accessibility into technologies and methodologies, organisations can build work environments that work for everyone. Organisations should consider implementing automation and AI

DEX’s Role in Bringing Generations Together Read More »

Think Tank

Think Tank Have Launched a Professional Services Division

By /

We have recently announced the launch of our new division, Think Tank Professional Services (TTPS), to strengthen the company’s consulting and services portfolio.   According to Greg Strydom, Managing Director of TTSS, “Launching TTPS is a significant milestone in our journey towards enhancing our service offerings, expanding our business, and serving our clients better. This

Think Tank Have Launched a Professional Services Division Read More »

Request A Demo

See how Think Tank can save you money, automate workflows and streamline your processes

Request Demo
Scroll to Top
× How can I help you?