In my thirteen year journey of studying high performing IT organisations, I’ve started to see a new and unsettling trend. Whenever I mention ITIL and IT Service Management in presentations and briefings, people in the audience snicker. When I ask why, they roll their eyes, and talk about the shrill, hysterical bureaucrats that suck life […]
The DevOps Movement fits perfectly with ITSM Read More »
“Previously on <TV show name>…”, we discussed how a business can slide into the blame game, where the need for accountability can cause staff to avoid ownership, and where every failing can result in additional processes that produce more cost than benefit. We’re preaching the virtues of trust, but as many a broken marriage will
The Developers that Ruin the Show Read More »
IT has a huge amount of statistics, but are they just pointless or do they provide a basis for the progression and management of service? During this webinar, we will discuss three distinct approaches that can help us to better manage and control our IT services: delivering the deliverables, performance versus quality, component criteria optimizing.
Refocus and Revisit your ITSM Stats and Metrics Read More »
Are you keeping pace with the rapid evolution and impact of cloud on businesses today? Are you leveraging your cloud investment to connect with your digitally savvy customers and employees? Are you prepared to seize the opportunities available from the next wave of cloud technology?
Elevating Business in the Cloud Read More »
Have a look at these helpful new ways to engage your audience.
10 Tips for designing a self service portal Read More »
With thousands and thousands of blogs about sales and marketing out there, it’s tough to know which ones are the ones worth reading. Between the news, LinkedIn, Twitter, and email, most people are inundated with generic, untargeted content. Hence why, rather than labeling myself a ‘blogger’ I have dubbed myself a serial ‘Re-Blogger’. Finding targeted
How to give your LinkedIn Profile a Makeover. Read More »
When it comes to inventing new tech ideas, it’s so tempting to target the consumer market. You’re living out your daily life and out of that context you think: what about this new cool app that could do this and that … consumers would love it. Right? The problem with retail apps is that they’re
Money-Making is Where Money is Made Read More »
“IT executives are always preparing for the next big thing in IT. We’re seeing technologies with overlapping software and systems support. We also see a sharp rise in the role of IT in business as it relates to mobile and cloud-based device implementation.” This is an expert from an article I read on ‘IT Marketing World’
8 Emerging Tech Trends You Can’t Ignore Read More »
I’d like to take a closer look at the use of CodeMaps in Visual Studio to debug and to document our solution. The following link to Architecture and Modeling has some very cool videos detailing how to use Code Maps to find the root cause of a bug. Further to debugging Code Maps can be used to
Architecture and Modeling in Visual Studio Read More »
What is Software Licensing? Software licenses typically provide users with the right to one or more copies of the software without violating copyrights. The license also defines the responsibilities of the parties entering into the license agreement and may impose restrictions on how the software can be used. Software licensing terms and conditions usually include the usages of the
Simple C# Licensing (Rhino Licensing) Read More »
