The Role of ITSM in Building a Connected Enterprise Insights from a CIO

The Role of ITSM in Building a Connected Enterprise: Insights from a CIO

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  As hybrid and remote work models have increased workloads for IT and security professionals, IT Service Management (ITSM) has become a crucial game changer for organisations. By automating workloads and enhancing visibility, ITSM strengthens the resiliency of IT operations and enables proactive problem resolution. In this blog post, we share the perspective of Bob […]

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Introducing Our Omni-Channel Bot: Revolutionising Customer Experience and Support Efficiency

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Enhance Communication, Automate Tasks, and Scale Seamlessly with Our Multi-Channel Integration MVP Think Tank is where innovation meets exceptional customer service! We are thrilled to announce the launch of our Omni-Channel bot, designed to revolutionise the way businesses communicate with their customers and optimise support operations. Our WhatsApp bot is now available to our valued

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DEX bridges generational

DEX’s Role in Bringing Generations Together

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Key takeaways There are four DEX generations in the workforce – each expecting something else from technology. Organisations need to find a balance between technological innovations and comfortable tools for all generations. By integrating accessibility into technologies and methodologies, organisations can build work environments that work for everyone. Organisations should consider implementing automation and AI

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Think Tank

Think Tank Have Launched a Professional Services Division

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We have recently announced the launch of our new division, Think Tank Professional Services (TTPS), to strengthen the company’s consulting and services portfolio.   According to Greg Strydom, Managing Director of TTSS, “Launching TTPS is a significant milestone in our journey towards enhancing our service offerings, expanding our business, and serving our clients better. This

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Role of DEX

The Role of DEX in Talent Retention

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Key takeaways The Role of DEX in Talent Retention The average knowledge worker uses 2.6 devices to get their jobs done and runs into an average of 3.67 digital endpoint issues a day. Research shows that almost a third of employees quit a job within the first six months. 87% of HR professionals say improving retention rates are among their highest priorities in the next five

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Enterprise Service Management

The Need for Enterprise Service Management

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Key takeaways The Need for Enterprise Service Management ESM is the practice of managing technology services to ensure that they meet the needs of the organisation and its employees. It ensures services are delivered consistently, efficiently and cost-effectively – while meeting the needs of the business and customers. The benefits of Enterprise Service Management (ESM)

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Ivanti Neurons for ITSM and ITAM Delivers Personalised Employee Experiences

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Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM) — which will transform ITSM and ITAM with interactive neurons that reduce ticket volumes and deliver personalised employee experiences. Ivanti Neurons for ITSM leverages interactive Neurons powered by AI / ML to recommend and to self-heal issues in

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