How Improved DEX Enhances People and Performance: 3 Key Use Cases

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Adopting a digital employee experience (DEX) solution delivers benefits for everyone in an organisation, from the C-suite on down. A DEX solution provides contextual insights and intelligent automation capabilities that allow an IT team to proactively detect and resolve security vulnerabilities and other IT issues. This improves IT operations and an organisation’s cybersecurity and compliance […]

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 Is Your Service Management Partner Truly Maximising Your Organisation’s Potential?

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In today’s fast-paced business landscape, having the right service management partner is crucial for achieving organisational success. But how can you determine if your partner is truly doing the most for you and your organisation? Here are some key indicators to consider: 1.Roadmap Planning and Goal Alignment: A great service management partner will not only

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Beyond the Server Room: Continuous Operations – A Shift in IT Operations 

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The IT landscape is undergoing a profound transformation, moving away from reactive maintenance and static procedures towards a dynamic, agile approach known as Continuous Operations (CO).   This shift is driven by a relentless pursuit of resilience, efficiency, and alignment with business goals. Encompassing multi-faceted “ways of working”, the below highlights the tools and frameworks enabling

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AIOps: A Step-by-Step Guide

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The Hype: AIOps Platforms and functionality is hot, promising to revolutionise IT operations with AI-powered tools. But the reality is more nuanced. This post explains what AIOps is, how it works, and how to implement it successfully in your business. What is AIOps? Imagine an AI assistant for your IT team. AIOps uses AI and

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Tech Trends You Can’t Ignore

Behind the Scenes: Understanding Workato’s Role in Data Integration

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In today’s digital landscape, businesses rely on a multitude of applications, to function effectively. This includes not only traditional on-premises software but also cloud-based solutions for everything from social media and communication to calendaring and productivity. Managing the vast amount of data scattered across these diverse applications poses a significant challenge. This is where the

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Maximise Your Ivanti Experience: Upgrade to Neurons for ITxM 2023.3 Now!

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The latest Ivanti Neurons for ITxM 2023.3 release – let’s break down the incredible benefits it brings to the table. Regular Updates; Your annual maintenance entitles you to the latest and greatest software version, ensuring that your organisation benefits. Risks of Delaying Upgrade: Complexity and Downtime: Upgrading multiple versions simultaneously introduces complexity and downtime, emphasising

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Empowering Expertise: A Holistic Approach to Professional Service Consultants Training and Upskilling 

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In the dynamic world of IT solutions, proficiency in a singular platform is valuable, but a broader perspective can be transformative. At Think Tank Professional Services, we not only acknowledge this reality but actively embrace it. In the past few months, our focus on Professional Service Consultants Training and upskilling has extended beyond Ivanti Software, recognising the

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Breaking New Ground: Think Tank Partners with Precision Bridge for Revolutionary Data Migration Solutions

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We are thrilled to share some groundbreaking news that is set to redefine the landscape of data migration solutions. We have entered into an exciting strategic partnership with Precision Bridge, a leading data migration solutions company. A Fusion of Expertise and Innovation: At Think Tank, we have always been dedicated to pushing the boundaries of

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ITSM and MSP Industries empowered through Advanced Technologies

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The IT service management (ITSM) and managed service provider (MSP) industries are undergoing a profound transformation driven by the rapid adoption of advanced technologies. These technologies, including the Internet of Things (IoT), artificial intelligence (AI), robotic process automation (RPA), and blockchain, are revolutionising the way ITSM and MSPs operate, enabling them to deliver more efficient,

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