IT Service Management

IT Alignment through IT Service Mapping

Enhancing Business and IT Alignment through IT Service Mapping

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Navigating the digital landscape presents numerous challenges for businesses, including industry regulations, escalating costs, and continuity planning. To optimise their resources, budgets, and cross-functional collaboration, organisations are increasingly turning to service management solutions for effective IT service management aligned with business goals. Automating IT service management not only saves time and money but also reduces […]

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Cloud-based ITSM

Capitalising on the Cloud: Five Strategic Benefits of ITSM in the Cloud

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In today’s dynamic and interconnected world, cloud computing has become more than just a buzzword—it’s a reality. For businesses and IT leaders, the decision to move IT Service Management (ITSM) to the cloud is no longer an optional consideration; it has become a strategic necessity. Understanding the myriad advantages of cloud-based ITSM is essential, especially

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Network's Assets and Vulnerabilities

Discovering and Managing Your Network’s Assets and Vulnerabilities

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Safeguarding your organisation’s network is crucial for its success, especially in the face of ever-evolving cyber threats. To ensure a secure and compliant network, it is essential to take proactive measures. One of the most effective tools in identifying assets and vulnerabilities on your network is IT device discovery. But why is IT discovery important

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The Role of ITSM in Building a Connected Enterprise Insights from a CIO

The Role of ITSM in Building a Connected Enterprise: Insights from a CIO

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  As hybrid and remote work models have increased workloads for IT and security professionals, IT Service Management (ITSM) has become a crucial game changer for organisations. By automating workloads and enhancing visibility, ITSM strengthens the resiliency of IT operations and enables proactive problem resolution. In this blog post, we share the perspective of Bob

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Ivanti Neurons for ITSM and ITAM Delivers Personalised Employee Experiences

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Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM) — which will transform ITSM and ITAM with interactive neurons that reduce ticket volumes and deliver personalised employee experiences. Ivanti Neurons for ITSM leverages interactive Neurons powered by AI / ML to recommend and to self-heal issues in

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