IT Service Management Archives - Page 3 of 4 - Enterprise Software and Consulting

Ivanti Neurons for ITSM and ITAM Delivers Personalised Employee Experiences

By Kay-Lee Franco / April 29, 2021

Ivanti announced Ivanti Neurons for IT Service Management (ITSM) and Ivanti Neurons for IT Asset Management (ITAM) — which will transform ITSM and ITAM with interactive neurons that reduce ticket volumes and deliver personalised employee experiences. Ivanti Neurons for ITSM leverages interactive Neurons powered by AI / ML to recommend and to self-heal issues in […]

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Congratulations to Ivanti Service Manager on being named an ITSM Gartner Leader

By Kay-Lee Franco / October 13, 2020

The research and analysis consulting firm Gartner has published its 2020 Magic Quadrant in which it classifies various it service management providers according to whether they are Challengers, Leaders, Niche players or Visionaries.

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The DevOps Movement fits perfectly with ITSM

By Greg Strydom / June 8, 2015

In my thirteen year journey of studying high performing IT organisations, I’ve started to see a new and unsettling trend. Whenever I mention ITIL and IT Service Management in presentations and briefings, people in the audience snicker. When I ask why, they roll their eyes, and talk about the shrill, hysterical bureaucrats that suck life

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Refocus and Revisit your ITSM Stats and Metrics

By Greg Strydom / June 5, 2015

IT has a huge amount of statistics, but are they just pointless or do they provide a basis for the progression and management of service? During this webinar, we will discuss three distinct approaches that can help us to better manage and control our IT services: delivering the deliverables, performance versus quality, component criteria optimizing.

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10 Tips for designing a self service portal

By Greg Strydom / May 28, 2015

Have a look at these helpful new ways to engage your audience.

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DevOps The Future of ITSM and ITIL

By Greg Strydom / March 8, 2015

Cloud computing allows development teams to get applications into production faster. ITSM leaders must adopt new strategies and change existing processes or risk becoming a bottleneck. Successful cloud computing requires the DevOps — the fusion of development and operations with the goal of accelerating time to market and reducing time to value. The good news

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Best “Best Practice”

By Kay-Lee Franco / February 25, 2015

I’d like to describe to you how software products and best practice are used in the modern business world by telling you a bit about the Mongolian bow. Made from laminated layers of boiled horn, sinew and wood the Mongolian bow was the tool of war that allowed the Mongolians to create an empire that

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Reporting in HEAT 2014

By Kay-Lee Franco / December 9, 2014

SQL Reporting services (SSRS) has been introduced to the latest version of HEAT. We are now given the opportunity to create much more complex and customized reports through SSRS and view these through HEAT2014. Some of the Features:

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ITSM 7 Error: Column does not Exist

By Kay-Lee Franco / November 21, 2014

This error recently occurred at a customer site when they were inserting a new record into External Contact. This can occur when the ITSM meta-data for a table is out of synch with the table structure. First ensure it is not a caching issue – Force clear cache definitions from Admin and restart IIS. If

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