Think Tank Integration Services “AD Account Control” is a powerful tool integrated into your Microsoft Active Directory domain allowing your service desk agents and customer to manage their AD Account.
Business Benefits
- Reduce call and email volumes by allowing Self Service password resets either via a portal or SMS.
- Empower your service desk agents in a secure way to quickly unlock and reset AD accounts.
- Meet compliance requirements by flagging account to be disabled
- Control security and delegate permissions by limiting which agents can unlock an account or reset a password
- Allow customers to update their details in AD
- Track your statistics correctly while allowing the customers to help themselves to the solution.